Get game help
Tell us what happened, your device model, and your iOS version if you know them.
Email supportReport an ad
Describe the ad and attach a screenshot if possible so we can investigate it.
Report an adFrequently asked questions
How do I restore No Ads?
Open Settings or the Shop in the game, then tap Restore Purchases. Make sure you’re signed in to the same Apple Account that made the purchase.
Where is my progress saved?
A local save stays on your device. Wallet-enabled versions also maintain balances, inventory, and relevant progress on our service. A separate iCloud snapshot can synchronize completed levels, earned stars, and claimed landmark chests, but not spendable currency. Older local-only versions have more limited recovery. Contact us before removing your only save if you are unsure.
Can I turn off personalized ads?
Yes. Open the game's Settings and choose Privacy Options where available. You can also change tracking permission in iOS Settings → Privacy & Security → Tracking.
How do refunds work?
Apple processes all purchases and refunds. Visit reportaproblem.apple.com to request one.
Can I play without an account?
No separate username or password is required. Wallet-enabled versions recognize an account-derived identifier from verified Apple app transactions. This connects your purchases and wallet without asking for your Apple Account password.
I paid, but my coins have not arrived
Keep an internet connection and use Retry Delivery or reopen the shop. Do not purchase again to retry delivery. If the issue persists, email support with the app version, device model, and approximate purchase time. Do not send passwords, payment-card details, or signed transaction tokens.
How do I request my data or deletion?
See our Privacy Policy and email hello@winterhill.studio. We need to verify ownership before changing a wallet. Uninstalling alone does not erase backend or provider data and does not refund a purchase.
Contact
WINTERHILL MEDIA LLC
Massachusetts, USA
hello@winterhill.studio